Privacy Policy

Online Legal Services Limited is a registered data controller under the Data Protection Act 1998 No. Z7606464

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will only contact you about your case and any related services that we provide from Online Legal Services or related companies such as wills and probate, conveyancing, pensions and financial advice and other legal services. You are under no obligation to proceed with any of these suggested services and we will be transparent with you about any referral fee we receive.

We will not pass your email address to unrelated third parties unless you have registered with us, and elected to be kept informed of offers from other companies.

Specifically, if you purchase documents from us, the information you supply to us will only be used to fulfill your order. We will not pass your details to anyone else, and we will not send you correspondence other than that related to the production of your documents or the performance or enhancement of our service to you.


In the case of our DIY services your divorce details will be removed from our live database within 12 months of your case concluding or if we have not heard from you for 6 months or more.

In the case of managed services, your divorce details will be deleted from our database once your case has concluded and final documents have been sent to you this will happen within 12 months of your case concluding.
We do not under any circumstances keep hard copies of any documents or correspondence. All documents on file will be either deleted or shredded and disposed of securely by a certificated secure waste disposal process. if you need copies of any documents you will have to obtain them from the court in which your divorce was issued. You will be responsible for keeping any e-mails or documents you send to us for processing in case you should need them in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details (if you are purchasing documents by telephone).

In the case of credit card transactions  online these are handled by HSBC secure e-payments and we do not ever keep or hold any information about your account.

In the case of documents we will be collecting personal information about you, your spouse and any children.

We will never collect additional sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at [email protected]



What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, track information about the visit, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Users must opt in to allow cookies to be set to comply with the EU Cookie Law. If they choose not to do so, note that some parts of the Site may not function properly.

You can find more information about cookies at

Persistent cookies

These cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies

These cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. By using the Website, you agree that we can place these types of cookies on your device.

These cookies are essential for the site to function. They are used for features such as e-commerce baskets, site log in and user tracking to ensure users can navigate the site effectively. These cookies are not available to third party sites and are not used to track behaviour to place personalised adverts or any other content.

PHPSESSID* General purpose session cookies, essential for the site to function.
TAOS_TRACK_SESSION* Required for login and other features to work.
TAOS_PAGE_NO* Remembers how many pages have been viewed.
TAOS_LAST_NODE* Remembers the last page viewed.
Online Shop These cookies are essential for the basket and checkout to work.

Functionality cookies

These cookies remember choices you make to improve your experience.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

You can control or delete these cookies in your browser settings.

This cookie is set by YouTube and is used to determine what layout of YouTube the user should see if they subsequently visit the YouTube website.

Performance cookies

These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Google Analytics*
Collects information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy Policy. You can choose to opt out of Google Analytics.

You can control these cookies via the Cookies tab at the bottom of each page or in your browser settings .

Using browser settings to manage cookies

To find out how to control or delete cookies in the web browser you are using visit

*These cookies are provided by a third party who could change their cookies in future outside of our control. We will review this policy regularly for any such changes.