Terms & Conditions

Unlike most companies we are proud of our Terms & Conditions and always recommend reading everything.

At QuickeDivorce our Terms & Conditions are designed to be completely transparenteasy to understand and Straight-forward.

To comply with the Buy with Confidence Scheme and become Trading Standards Approved we have to make sure that everything in our Terms and Conditions adheres to their high standards and strict guidelines.

Their job is to make sure that our clients receive an excellent service and that it is above and beyond the standard people have come to expect.

We want all of our Clients to be completely satisfied with the service that they receive, right from the start through to the end of the Divorce Process.

YOUR STATUTORY RIGHTS

These terms and conditions do not affect your statutory rights (legal rights) in any way

SERVICE AND DELIVERY

After completing the purchase of our services, you will be sent an e-mail with an activation link.
You can then access your secure case area to complete your details.
We will prepare your documents within 1 working day of receiving your information.

If we have raised any questions with you, then this delivery timescale will of course need to be extended.

14 DAY REFUND POLICY

This website complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in that you have a 14 working day cooling off period to decide whether you wish to proceed with services supplied directly by Online Legal Services Ltd, which starts on the day after you have purchased the service.We will refund you within 14 working days.

However you will not be entitled to a refund during the cooling off period if we have created any documents, as these are personalised goods and exempt from the regulations.

SOLICITOR MANAGED DIVORCE SERVICES

You have 14 days from receipt of their terms to accept or reject those terms and a full refund will be given by Online Legal Services. Thereafter any refund or dispute will be with the law firm. OLS Solicitors are regulated by the Solicitors Regulation Authority number 628210 and are subject to the jurisdiction of the Legal Ombudsman in the event of a dispute.

CONSENT ORDERS AND OTHER AGREEMENTS

Financial consent orders will normally be delivered with 31 working days of receiving your instructions, but this may not always be achievable because of the complexity or nature of the terms of the order. We will advise you if that timetable needs to be extended.

You proceed on the basis that you have not received legal advice from Online Legal Services Limited on the terms of your settlement. You are strongly advised to seek legal advice on the terms of any settlement you have reached as the court has a wide discretion to refuse to grant an order, request more information or raise questions. Our solicitors will draft your order strictly limited to the information given to them in a questionnaire. They have no duty to advise you of the consequences of the order. You also agree that you will check your drafted order for any obvious omissions or errors upon receipt before filing any document with the court.

We reserve the right to charge additional fees if your order needs substantial amendment after it has been drafted or filed or in order to comply with any judicial request. The fee will no more than £79 per request. No fee will be payable if the mistake is the fault of Online legal Services Limited.

COURT FEE REMISSION EXCLUSION

Clients who are eligible for court fee exemption/remission must complete their own forms and they must be completed correctly. Checking of these forms is not included in our any of our services.

LIMITATION OF LIABILITY IN RESPECT OF THE DOCUMENTS AND SERVICE.

We have included within this agreement a disclaimer in respect of our liability in respect of the documents. Please read it carefully as the following are the terms upon which we will provide the document to you.If you use any document in the Divorce Online service, it will be on the terms which are stated on this page.

What you are purchasing from us is a web services product which has been prepared by experienced Family Lawyers in conjunction with Information Technology Specialists.The software creates document templates for you based on the data you have personally entered into the fields of the DivorceTrak software.

It is your responsibility to ensure you enter the correct information into the fields as it may cause delays later and additional fees if your documents need to be amended.Whilst we and our experts who have drafted the template documents have taken every care to ensure the accuracy of the contents of the documents, due to the continuing changing nature of the legal system the information contained in the documents will during the passage of time need to be updated.

Therefore you must process your documents within 6 months of purchase.We do not give legal advice regarding your documents or any aspect of your case and you proceed on that basis. We cannot be held liable for any action you undertake in any proceedings whatsoever, save where we are in breach of contract.Where we are instructed to manage your divorce, you act as a litigant in person. You will sign a letter of authority to allow the court to communicate with us.

If a court or any other body having the power to rule on disputes decides that any part of this Disclaimer is not reasonable or cannot be enforced for any reason, this will not affect the validity of the other parts of this Disclaimer which will continue to be in full force and effect.The use of the Web site and the documents when downloaded by you are for your personal use only and will clearly on the face of them be shown to be licensed to you. You may not use the Web site or the documents for any other purpose except for your own personal use. You may however use the documents as many times as you wish.

You may not remove the license or use the documents for any commercial purpose whatsoever and the copyright in them belongs to Online Legal Services Limited trading as Divorce-Online and Divorce Online “DOL”. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Web site.

Our Divorce Trak software services are valid for a period of 6 months only. After this period, you will be charged a £100.00 reactivation fee if you wish to continue.

This is because the documents and requirements of the court change on a regular basis. We therefore advise you to complete your questionnaire and download your documents as soon as you have ordered.

COURT FEES AND OCCASIONAL ADDITIONAL CHARGES

You understand that court filing fees are payable on all court actions unless you are exempt. For a divorce they are currently £550 and for a financial consent order they are £50.00. You may be exempt from court fees if you are on low income or benefits.

Please ask us for more information and we will be able to advise you. We also occasionally have to charge an administration fee when extra work is involved over and above the original service. We don’t like doing it but we do have to charge for our time on occasions.

Here are some examples:

Where the court service have changed the format of official documents but clients have not filed them at court prior to those changes taking effect and new documents need to be prepared.

Where you require amendments to your documents once they have been created checked and sent to you. If the court require you to file additional documents or paperwork, we sometimes have to charge for additional documents that fall outside the scope of an undefended divorce.

If additional court fees have to be charged to comply with court orders then these will be payable to the court and we will notify of them if required. Our amendment fees will be no more than £100 incl. vat

Reactivation fees – If your case is between 6 months and 12 months old we can reactivate it for £100.00. If it is over 2 years old you will have to pay full price for a full service as we no longer hold your records.

Postal Charges

If you require documents to be posted the fees are as follows

Divorce only services £10.00
Divorce and consent order services £20.00

Recorded and special delivery by arrangement.

TIMESCALES

All timescales given upon purchase are based on an average of all cases taken over the last 12 months and change on a monthly basis. Your individual case may take longer than advertised.

However that said we are currently delivering the service below the national average of 33 weeks. We try to be as realistic as we can, but are unable to guarantee any timescale given as the service delivery depends on factors outside our control.

The biggest factor is the time it takes the court service to deal with decree nisi applications. Please also bear in mind that if information is given incorrectly, we have to raise queries or the court raise queries, this will cause delays.

COMMUNICATION

You are purchasing an online service that relies on a certain level of automation.Please ensure that you regularly communicate with us. You must contact us if you have not heard from us within 14 days of any step in the divorce or consent order process being carried out.

For instance if we file a consent order on your behalf and you do not hear from us, do not assume an order has been made, things can get lost by the court.